Is It Really My Pleasure?

Ever catch that when you say “thanks” to someone at Chick-fil-a, they always reply with “my pleasure”?  That’s part of their training.  Send the team into area Chick-fil-a restaurants, quietly recording interactions with the employees.  Find reasons to say thank you to try and catch someone not replying with “my pleasure”.  Make sure you do this (recording them) legally.