Chris and Dina, WMAS-FM, Springfield MA with Here’s Why I’ve Been Gone

Each of us in radio have call letters that will always be meaningful.  Today’s audio comes from one for me because this is where I started my morning show career, when on-the-air.  I jokingly say that it took this station firing me, then re-hiring me, then my leaving for things to click professionally.  Chris and Dina, WMAS-FM, Springfield, MA own every single demo in the market.  They have large leads because they are excellent broadcasters, understating why listeners tune in each day – what they’re looking for.  And central to that is connection.  They are deeply connected to the audience because they share their lives with their fans.  Dina went missing for a few weeks because her mom unexpectedly passed away.  It’s powerful to talk about something like this with the audience as it’s pure character development and very emotional.  Here’s Dina sharing with the audience what happened.  Her mom was a big part of the show so, Chris tilted the sadness at the end by re-airing a time she was on that was fun to hear again.

The Crappy Candy House

When you were a kid, there was always one house in the neighborhood that gave out crappy candy (or worse, fruit!).  Reminiscing around this could be a good phone topic.  Even better is to locate one crappy candy house in a neighborhood, get the owner on, and outfit them with all the good candy they can use come Halloween.

Be Bored More. Here’s Why.

Have you ever been at a red light and picked up your phone?  We all do.   Know why?   We’re bored.  And checking email, texts, or worse, engaging the endless scroll of social media fixes that, as we look for something, anything to solve that boredom.

I’d like to make the case that our lack of boredom is one of the things that makes radio less entertaining.  I’ll explain, considering I spend 100% of my time helping shows not be boring.  (There’s a difference between you being boring and the benefit of you being bored.)

I’m always asking shows I work with, “Yea but what are we going to do with that to stand out?”  Our step back from being creative has a huge downside.  People don’t talk about us, they’re not captured by our imagination and curiosity, and we do fewer things that listeners find memorable so we’re not top-of-mind.  I think the solution appears when we go get bored because when we clear our heads, creativity happens.

I get bored in Umstead Park, right by my house.  I leash up Willow Two Toys® and Sam the World’s Neediest Dog® and we go for a walk.  No phone, no music, no headphones, no disruptions.  I turn the “gotta figure this out” dial down to zero.  Only nature and my wandering mind.  And what enters my brain when I invite in some boredom are solutions to challenges, ideas, and ways to innovate I didn’t have when I was filling that boredom with an endless search for something to solve it.

I don’t profess to have any super creative abilities.  But I have found, when I create that brain space by walking through the park, things magically happen.  I don’t know why and can’t predict when, but it happens.  We don’t do enough of that.  As an example from last week, we have a holiday concert at one station and the morning show has 100 tickets to give out.  Instead of doing pairs of tickets so lots of listeners win, or the dreaded Family Four Pack (someone kill this, please), the walk through the park brought me the idea to give all 100 tickets to one listener.  The morning show promotion Deck Your Doors was born in the park because of the boredom.  The talent and brand manager loved it and now we have something that’ll make our show stand out.

When I got back to the office one day after pondering this, I Googled “the impact boredom has on creativity”.  What I found was amazing.  An article came up by Arthur Brooks, a Harvard professor.  As did a video (below).  It’s worth five minutes of your time.  He said:

“We hate boredom because it makes us think about things we don’t like.  But boredom switches our brains to bring us creativity, solutions, and even less depression.”

So, I’m here to say go be bored.  Find a park, let your feet touch grass figuratively, leave the phone behind, and let your mind wander.  If you’re one of my on-air talent, try this weekly and watch what happens to your creativity.

Any of us could bang the drum on radio’s issues.  One thing in our control is what fuels our innovative spirit.  Those of us of a certain age remember the wild west days when we’d think of an idea on Tuesday and it’d be on the air on Wednesday.  It doesn’t just have to be standard phone topics or family four packs.  We need quirky ideas and treatments to the right content on our shows that capture the listener’s imagination because they came from ours.  Doing fresh things with the right topics will make whoever is listening in that moment stay because it’s so compelling.  Getting more bored might bring you those ideas – it’s what works for me.

I recently decided to add to the boredom menu.  I bought a bike.  While my friends all have bets on when I’ll end up in the emergency room, I’m betting that the boredom of the rides, with no phones or distractions, will unlock more of my curiosity.  A few days ago, the boredom of a ride brought me the idea for this blog.

I understand how the phone manufacturers and social media algorithms have addicted us.  But some boredom unlocks creativity.  So, let’s make some room for that to reclaim our full imagination.  Ditch that bonus meeting or Zoom (unless it’s with me!) and create space in your week to let your mind wander.  A walk in the park is my secret weapon.  Maybe it’s yours, too.  It could help your problem solving and increase your creativity, too.  Then watch how much more inventive and memorable your show gets.

Let’s Test the HOA

Does someone on the show live in a neighborhood with a stringent HOA?  Go grab a very big Halloween inflatable from Home Depot.  Have them set it up on the front yard and then let’s have a daily update on how long it takes before they’re flagged by the HOA.  If no one on the show has an HOA, maybe a listener does.

Kyle, Bryan, and Sarah, WRAL-FM, Raleigh with The Winner Happens In the Future

Last week’s audio featured pure silliness – Moug and Karla, B96, Chicago getting a witch to put a hex on a rival sports team.  Let’s keep both themes in this week’s audio.  The premier sports match up in the Raleigh-Durham area is whenever Duke plays UNC in basketball.  As someone who lives here, this area comes to a standstill the day of this game.  We talk a lot about topic-treatment-tone, the Coleman Insights inspired 3T’s of content.  Here’s one you can steal if you have a similar sports rivalry in your town – and it’s memorable because of it’s silliness.  Kyle, Bryan, and Sarah, WRAL-FM, Raleigh wondered the day of the game who’d win.  So they decided to go into the future.  And where is it tomorrow?  Australia!  Where the game has already happened!  They called Australia to find out who won, before the game happened.

Moug and Karla, B96, Chicago with The Etsy Witch

Your Cubs are in the MLB playoffs (Hot Topic) and you want to align with it in a unique, fun way to make people talk.  This one is pure silliness, which is why I like it.  Moug and Karla, B96, Chicago went to Etsy and found a witch to put a hex on the opponent’s of the Chicago Cubs baseball team.  Who even knew that getting a witch on Etsy was a thing?  Even if it isn’t, this creative approach to the topic is the perfect way to make fans stop to listen and, if done well like this, leave talking about it.  Choosing the topic is the first part of a great break.  To make it strategically successful, it’s the treatment you bring that makes it memorable.  Here are two installments of The Etsy Witch from this past week.

The Candy Corn Pizza

We can have a long chat about appropriate toppings for a pizza.  Wanna debate pineapple?  How about a narrative story arc coming out of that phone topic where you dare to create the Candy Corn Pizza (disgusting picture here) and then get people at the station to try it out with audio for the show and a video for social media!

Q100, Atlanta’s Biggest Challenge When Bert Leaves

Coming this Monday, the all-new Molly and Steve Show (laser effects).  They lit up Binghamton, and now they’re bringing their number one morning show (extended echo to accentuate “number one”) to the ATL.  Molly and Steve – they’re real with more fun (canned laughter), more prizes (cash register sfx), and War of the Roses.  The all-new Molly and Steve Show – you won’t wanna miss it – starting Monday right here on Q100 (jingle, up tempo song).

Human beings gravitate to routine and structure.  The Bert Show on Q100 in Atlanta has been a part of that for decades.  And poof, one day soon, it will go away.  What will happen to his massive, loyal following in Atlanta and across his network of stations?  However the station handles this moment could determine its success for many years.

Maybe you’re going through this, too.  I’d like to help.  But first, can I take you out for bite to eat?  My treat.

I have a friend who owns a bunch of restaurants where I live in Raleigh.  Almost all of them are successful.  I asked her how that happened.  While location and the food experience are important, she shared a template for launch which both fascinated me and is one I’ve adopted when introducing a new show to any audience.

It’s the soft launch.  Low profile, zero hyperbole, none of the hype.  All of that chest-pounding about how great things will be is for all of us, insiders who want to communicate that a show is so damn good, they’ll be damn good for listeners, too.  You must earn your stripes, and she reminded me that the higher the expectations, the greater the chance of failure.  Promotion heightens expectations.  Listeners hate hype and hyperbole and eventually reject it because it’s never that good upon a first listen.

Her soft launches are very quiet.  They open and whoever finds them gets the experience as the host team, kitchen crew, and wait staffs find their chemistry.  Figuring all that out quietly and with little attention and no klieg lights shows her where the speed bumps are.  Once that’s all smoothed out after a few months, and word-of-mouth starts, is when they consider promoting a more mature product.

I’ve launched tons of shows over the years.  My most paramount rule and the companion to every decision we make, is to do no harm to the existing cume.  They’re there for many reasons:  loyalty to the old show, habit, they like the music, there were features they enjoyed.  When people wake in the morning, they like routines.  And they hate when those routines are disrupted.  So, acknowledge this and go slow lest that cume scatter.  If we lose them, it costs money to get them back.  Protect it.

Goal #1 is to endear the new show to the exiting audience.  Here are the general rules I ask shows to follow when they’re new to the station or market:

  1. Topics should be familiar because you aren’t.  Familiarity is so important when people wake up.  Play the hits when it comes to topics.  Nothing unfamiliar.  Topics:  what’s going on locally, what’s up in pop (popular) culture, stories of your life that show you’re just like them, and music/artist-based content (so the show weaves itself into the larger station brand).
  2. Affirm and earn images that you’re fun, genuine, friendly, and authentic in every break.
  3. Character development is very important. Introduce yourself by being honest and sharing your life.  Letting them get to know you helps form that connection which leads to being familiar and loyalty.  A goal should be the audience saying, “they’re just like me and I feel like I know them.”  You don’t get that done in one break.
  4. Be interested in them so they’re interested in you. Lots of phones, lots of storytelling.  Put the focus on the audience.  Nothing is more powerful than you getting them to talk about their favorite subject – themselves.
  5. Avoid the point-of-fatigue that happens in breaks by under-staying the welcome. Short breaks lead them to wanting more.
  6. Music is your friend right now. Lots of music holds their hand through the transition.
  7. Be careful of the treatments to your strategic content so listeners don’t think, “They’re trying too hard to impress me.” In three words:  don’t be wacky.
  8. Benchmarks, especially now, help provide that structure I noted above. They give you the best chance to define the show and get into the listener’s morning routine.
  9. Respect the past. What fits the brand and what expectations do longtime listeners have?  Meet those in every break.
  10. No promotion of the show just yet because promoting something heightens expectations by users. This is a soft, quiet launch.

My restaurant friend said that, while food and location are important to each of her places, it’s the dozens of people she employs who make that experience come to life.  She’s worried about them and the other group of people – those who float in to eat who have no formed opinions of her restaurant (aka listeners).  Managing all of that takes precedence.

That conversation re-wired how I think about debuting shows.  The talent you’ve hired might get frustrated at the slower pace, but it sets up the existing cume (who hate change) to have a better chance to react positively to what you’re doing.  Whoever follows Bert is in a unique spot to save that audience.   But only if they’re strategic will they have their best chance to protect what’s there.

It should be the Molly and Steve show because they’d kill.

Want a one-sheet of the above rules?  Grab that here.

The Morning Wolfpack, 100.7 The Wolf, Seattle with AI Predicts the Mariners Win

Work with me and know I’ll ask in every break, “what’s the pivot?”  Shows that are not much more than chatter are fatiguing, because listeners have short attention spans and require glitter being thrown at them very quickly in any break to keep their interest.  Examples of pivots:  talking about Travis Kelce marrying Taylor Swift?  Here comes his high school football coach to add a fresh perspective.  In a conversation about Robert Redford passing?  Here’s a fun quiz on his movies.  The Morning Wolfpack (Matt, Gabe, and Captain Ron) at 100.7, The Wolf, Seattle have dubbed this the QAP (the Quick Ass Pivot).  In a conversation about the Hot Topic of the Mariners run to the World Series, here comes a doctored voice from ChatGPT, who they asked to predict the winner.  In many of your content breaks, plan the pivot – the treatment to the topic you’ve chosen – to make the break all yours and be memorable because of what you did with it.

The Halloween Candy Countdown

Sixteen Halloween candies and a March Madness-style grid.  Load them up, then commence the on-line and on-air voting to have listeners help you decide the penultimate, number one, most favorite Halloween candy.