Mark and NeanderPaul, KSLX, Phoenix The Paul Stanley Interview
A focus of our content at some stations is the music. It’s an area often missed by personalities – to talk about the artists and songs you play. It’s smart to do because it further ingrains you into the fabric of the radio station and is a primary reason listeners choose your brand (at least initially). We do a lot of this on Mark and NeanderPaul, KSLX, Phoenix, who recently interviewed Paul Stanley from the iconic group KISS. As a classic rock station, this is like a three-foot putt, given how much the audience loves the music and that content based on nostalgia truly works when times are tough. What Mark and Paul do so well is get the artists to reveal themselves. Stanley comes on to sell his latest downloads, which are remakes of 1970s R&B songs. That’s his objective. Ours is to entertain the audience. This interview works on two levels: Stanley reveals himself because the guys ask questions that compel those stories. They then serve Stanley’s goals by talking about the new project, and quizzing him on his true knowledge of that music. Wrapped all around the conversation is a great use of audio to keep the listeners engaged.

Storytelling is an art and a major part of the telling of a great story is the details you share to drive the narrative. Consider learning that your dad fathered another child and you found out about it from your drunk sister. And…that the sibling you never knew you had lives in the city in which you live. It’s a pretty compelling narrative. And it works for several reasons: it’s the truth, there are some gasp-worthy details, and the story lives on the margins. You’re revealing yourself to the audience with intimate details you wouldn’t just share with anyone. And each detail is more shocking than the last. That’s the thesis of the story told on Moug and Angie, MIX 106, Boise, Idaho recently. Moug found out what his father did several years prior and thinks he saw his sibling in town based on a description. This is excellent storytelling. Another great decision made in the structure of this break is its first few minutes, where the team has a listener tell their crazy story first, which tees up Moug to tell his. I love that they put the focus first on a caller to hook the audience than what’s typically done, which is focus on the talent first. All around, these are two stories you will long remember. Moug is defined in the process, setting him up for listener questions about all of it down the road because it’s so memorable
The two things which drive the success of realty shows on TV are very well-defined characters and drama, drama, drama. The next time you venture into your favorite realty show, watch them through these prisms and know that this is what drives great radio breaks, too. Another element of great realty shows is relatabiilty – as viewers, we must relate to the drama – possibly see that it could be us in that dilemma, as well. Enter The Josie Dye Show with Matt and Carlin, Indie 88, Toronto who see that relatable drama lives around them all the time. The show regularly gets emails from their promotions director and something about each email irks them: they always have the red flag that notes the email is urgent. This bugs all of them because not every message from her is urgent, in their opinion. So what do they do? They call the promotions director and confront her, asking why she does it and asks that she stop. In one word: drama. A break like this works because listeners have lived it (or see that they could) and in their fantasies, they’d make the same call. The only thing is that these guys did make the call. So listeners lean in to see how it goes. Just like a great scene in your favorite reality show on TV.
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A misstep for some shows is to try too hard to impress the audience. Real life talk works and does best when it’s grounded in truth and based in story-telling. With the recent snowfall in New England, Karson, from Karson and Kennedy, MIX 104.1, Boston, decided it was time for his ten-year old son to start shoveling the driveway. An important marker to decide if a real life story should be shared on the air is if there is a better than fair chance listeners have experienced the same thing or could see themselves in that scenario. The center of this story is how much young Barrett should be paid for that task. Instead of just telling the story and opening the phones, Karson decided to call for a family meeting to discuss the dilemma during dinner. What is in our hands is how we offer the content to the audience. In this break, you feel as though you are not only relating to the topic, but sitting at the kitchen table while the family eats, discussing things. The topic works well, the presentation of the audio helps advance its memorability.
One thing that makes powerful talent powerful is they’ve moved the audience to care about them. The intimacy of our medium (it’s just you and that one listener, as we learned years ago) flows from a very deep relationship. Built on vulnerability and the sharing of your life with listeners, the more you let them in and prove you are like them, the more that connection happens. You have the power to make people care not only based on what you share, but how you share it. At John and Tammy, KSON, San Diego, John has been abruptly forced out of his apartment because the landlord sold the house. On its face, you could think: how do I make them care about my problem? Emotion, and more specifically humor, moves them into the “care column”. John has accumulated lots of stuff as we all do (very relatable) and must decide what to take to his new place. The X-factor in this break is the show asking the listener who joined to decide if the item John references should make the move. The feature they did was called Take It or Toss It and the ruling made by the caller was final. That John has to move is his problem. That they figured out how to use a listener in a fun way made it sticky, thus moving the audience to get to know him and care about him.
A primary strategic objective for every talent is to do content that moves the audience to care about them. Think about the relationships you have in your real life. The people you know, who you can just be yourself around. Who you have fun with and affirm you. Those are the people you want to spend time around. We develop a relationship with listeners in exactly the same way. By revealing ourselves so they feel like they know us, too. Mojo from Mojo in the Morning, Channel 955, Detroit had open-heart surgery last week. It was a procedure he’d known he needed for years and now was the time. The listeners knew all because Mojo has this deep capacity to share all of this life with his fans (everyone on the show has this ability, which is why they are all so popular). Here’s the break where Mojo talks about his family on the eve of the operation. It’s exceptionally honest, authentic, and real where Mojo explores his fears, and chats about his therapist, his mom, his kids and wife, and the video he would leave for them if something went wrong. Then wonderful dimension at the end when they aired callers wishing him well. Pay close attention to the callers. Listen to how they talk with him. What they say and how they say it. It’s quite apparent they care about him. That’s the kind of relationship you should have with your listeners, too. This is content only they can do, which makes them special. Despite the length of this break (they’ve earned that), would you do a break like this? Could you? Email your thoughts to me